Required Accessories

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USB headset with microphone (required for Certification)

 

• Logitech, Plantronics, Microsoft, or similar brands recommended.
   

     Suggestions (clickable links):

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Hard-wired Telephone and headset (required for Production/Servicing)

 

 

 

 

 

 

 

 

 

 

 

(or similar recommended)

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Software

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Internet Explorer 8, 9, 10, or 11 on Windows 7, 8 or 10

• Certain client programs may require specific versions of Windows.

• Windows 8/8.1 not supported by some clients.

• Optional Mozilla Firefox or Chrome for Windows

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Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10

 

• Other security software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software.

• Call Centers and their agents are responsible for maintaining the security and reliability of their equipment.

• The following items are considered security risks to the Arise Platform and, upon detection, may subject your company to the suspension or termination of its MSA or SOW: ▪ Malware infected software ▪ Virtualized Operating Systems (i.e.: VMWare, Parallels, etc.) ▪ Non-Arise provided VPN software or Proxy settings ▪ TOR or other privacy software

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Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection

 

• The use of wireless connections to access any Arise system at any time is prohibited, even if the connection is encrypted. Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.

• Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.

• USB connected modems are not supported.

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Hard-wired land line telephone service -Unless stated otherwise in the opportunity announcement, most client programs are compatible with the following types of services:
 

• POTS (plain old telephone service), cable telephony, digital service, or business class VoIP.
  The service should be connected directly from the wall to your telephone. Softphones and cell phones are not permitted. The servicing telephone line should not interface at any point with the computer. All servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long distance, if necessary ).

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